💐 Shipping & Delivery Information
Because beauty deserves to arrive beautifully, we take every step to ensure your order reaches you quickly, safely, and with care.
Here’s everything you need to know about how we ship your self-care essentials.
🌷 Order Preparation
Each order is lovingly packed and prepared within 1–3 business days after confirmation.
During weekends, public holidays, or major sales events, processing may take a little longer — but rest assured, we’ll keep you updated every step of the way.
🚚 Delivery Timelines
We partner with trusted couriers to deliver your beauty favorites safely and on time.
Destination Estimated Delivery Time
Within the UAE, 1–3 business days
GCC Countries 5–10 business days
International 7–14 business days
Delivery timelines may vary slightly depending on customs procedures or courier schedules.
🎀 Complimentary Shipping
We’re delighted to offer free shipping across the UAE for all orders above AED 500.
For orders below that amount, a small delivery fee will be calculated at checkout — no surprises, ever.
🌍 Regional & International Shipping
We currently deliver across the GCC and select international destinations.
All customs duties, VAT, and import fees are handled in advance where applicable, so your order arrives hassle-free and ready to enjoy.
In rare cases where additional documentation is required by your local customs office, our team will reach out promptly to guide you through it.
💌 Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking link via email or SMS.
You can follow your parcel in real time as it makes its way to your doorstep.
If you don’t receive tracking details within 3 business days, please contact our support team, and we’ll assist you right away.
🚫 Delivery Issues
Please ensure your address and contact details are entered correctly at checkout.
If the courier is unable to reach you due to an incorrect address or an unavailable contact, the parcel may be returned to our warehouse.
In such cases, a re-shipment can be arranged (subject to an additional delivery fee) or a refund will be processed after deducting shipping costs.
🌸 Lost or Delayed Packages
If your package seems delayed or missing, please contact us at koreancare.teams@gmail.com or reach out via WhatsApp at +971 54 236 1081.
Our logistics team will coordinate with the courier to locate your parcel.
If your shipment is officially declared lost, we’ll offer a replacement or full refund — whichever you prefer.
🌿 Our Promise
Your beauty journey matters to us.
Every product is carefully packed using eco-friendly materials, and every delivery is managed by partners we trust.
From checkout to unboxing, our goal is to make your experience feel seamless, delightful, and full of care.
📞 Get in Touch
Our support team is always happy to assist you with order updates, delivery questions, or product inquiries.
📧 Email: koreancare.teams@gmail.com
📱 WhatsApp: +971 54 236 1081
📍 Location: United Arab Emirates
