FAQs

FINAL HOURS! Grab your favorites before they sell out • 10% OFF Your First Order Use Code: OFFER10 • Today only: Free shipping on all orders—no minimum! • Your new favorite looks are here. Shop the New Arrivals today!

Dhs. 0.00 (0 items)

Start typing and hit Enter

Shopping Cart

Your shopping bag is empty

Go to the shop

Back to login

Don’t have an account?Register now

Back to login

#Frequently asked questions
Find answers to the most common questions about our products, services, and policies. If you don’t see your question here, feel free to reach out to us.

Are your products authentic?

Absolutely. We source directly from official distributors to guarantee 100% genuine products.

Where do you ship from?

All orders are processed and shipped from the United Arab Emirates.

How long does delivery take?

UAE: 1–3 business days.
GCC: 5–10 business days.
International: 7–14 business days.

Do you offer free shipping?

Yes! Free shipping is available on all UAE orders above AED 500.

Can I return my order?

Returns are accepted within 14 days if products are unopened, unused, and in original packaging.

What if my product arrives damaged?

Please email koreancare.teams@gmail.com or WhatsApp +971 54 236 1081 within 24 hours with clear photos so we can assist you.

How do I track my order?

Once shipped, you’ll receive a tracking link via email or SMS to monitor your parcel’s journey.

Can I change or cancel my order?

You can update or cancel your order only before it ships. Contact us immediately to request changes.

What payment methods do you accept?

We accept credit/debit cards, Apple Pay, and select cash-on-delivery options within the UAE.

Do you ship internationally?

Yes, we ship across the GCC and selected international destinations. Customs duties may apply depending on your country.

Can I use multiple discount codes?

Only one promo or discount code can be applied per order.

I haven’t received my package — what should I do?

If your order hasn’t arrived within the expected timeframe, contact us with your order number — we’ll check with our courier partner immediately.

How do I contact customer service?

Email koreancare.teams@gmail.com or WhatsApp +971 54 236 1081. We aim to respond within 24 hours.

Start typing and hit Enter

Shopping Cart

FAQs

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Example title product

Start typing and hit Enter

Shopping Cart

Reset your password

Great to have you back!

Reset your password

FAQs

FAQs

Never miss our updates about new arrivals and special offers