🌸 Return & Refund Policy
Thank you for shopping with us at My Glow Secret.
We’re dedicated to delivering premium beauty and skincare products that make you glow with confidence.
💔 Damaged or Faulty Items
Please provide your order number, invoice, photos of the damaged product, and the parcel box upon delivery.
Refunds for damaged items are assessed according to the extent of damage under our internal quality policy.
Kindly note that replacements or re-deliveries are not available for damaged items.
📦 Missing Items
Provide your order number, invoice, and clear photos of all received items and the parcel box for verification.
Without the invoice, it may be difficult to confirm your claim, and refunds may not be possible.
Unfortunately, redelivery of missing items is not available.
🔄 Returns
Return requests must be made within 07 business days of receiving your order.
To initiate a return, contact us at koreancare.teams@gmail.com
or via WhatsApp +971 54 236 1081.
Once approved, you’ll receive return instructions and must provide the tracking number within 7 days of dispatch.
Returned products must be unopened, unused, and in original packaging. Returns that do not meet these conditions will be declined.
Returns will not be accepted for:
Items reported after 07 days from delivery.
Items that show signs of use or tampering.
Items that were intentionally damaged.
Items returned without prior approval or against a denied return request.
💳 Refunds
Refunds are processed according to your original payment method.
You may also receive a refund via your payment gateway account.
Refunds typically take 2–14 business days to appear.
If the return is due to customer preference or negligence, the shipping fee will be deducted from the refund — even if the original order qualified for free shipping.
If the total refund becomes negative after deductions, customers are required to settle the balance via the company’s payment account.
🚫 Return Shipping
We are not responsible for items lost during return shipping.
Please use a reliable courier service with tracking to ensure safe delivery.
🪶 Our Policy Promise
We strive to make every experience smooth and satisfying.
If you have any questions or special concerns, please contact us — we’re here to help you glow with confidence.
📧 Email: koreancare.teams@gmail.com
📱 WhatsApp: +971 54 236 1081
📍 Location: United Arab Emirates
